Skip to main content

Streamlining the Delivery Process: Introducing Trimble Smart Workflow for Appian

Published Date

While navigating routes to and from locations is important, commercial drivers have many responsibilities both before and after a delivery is made. Case or pallet counts need to be verified, forms need to be signed, photos need to be taken and much more. That’s why we created the new Trimble Smart Workflow application to streamline the entire delivery process, from start to finish, and integrated it with Appian, our end-to-end operation and route optimization solution.

Smart Workflow is designed to enhance the drivers’ experience and increase efficiency by automating the freight delivery process. Appian is an end-to-end solution for route planning, tracking and analytics. Together, they provide the tools that drivers and their back office dispatch team need to perform their jobs more effectively and provide an exceptional customer service experience. 

Smart Workflow includes:

      • Pre-Trip Planning – Provides drivers with detailed route and customer information, ensuring they are well-prepared before hitting the road.
      • Customized Workflows – No matter how your business operates, your driver’s daily workflow can be configured to your business’s or customers’ needs without compromising quality or service.
      • Streamlined Processes – Easily automate arrival/departure at stops with custom geofences to ensure a smooth delivery
      • Industry Trusted Commercial Navigation – Trimble CoPilot is directly integrated with Smart Workflow, so drivers get access to the most precise commercial navigation and last mile guidance in the industry, with real-time updates on traffic conditions, road closures, weather alerts and alternative routes to avoid delays and maintain fleet safety and compliance
      • Post-Delivery Reporting – Simplifies the documentation process with electronic proof of delivery and data capture, enabling drivers to quickly and accurately record delivery details and any issues encountered.
      • Clear, Consistent Visibility – Driver-friendly task organization allows drivers to see what dispatch sees, so they can spend less time on the phone and focus on their work. Real-time updates on routes, orders and ETAs help better connect the back-office and cab.

Rishi Mehra, Sector Vice President of Commercial Mapping and Routing Technology at Trimble, emphasizes the importance of the new application: 

"Providing end-to-end solutions to our customers means covering every aspect of their daily operations,” said Mehra. “Our goal with Smart Workflow is to create a seamless experience for drivers, from pre-trip planning to post-delivery reporting. We believe Smart Workflow will transform the way drivers do their work."

With Trimble Smart Workflow, you can preview and adjust routes
before taking them into Trimble CoPilot for turn-by-turn navigation.
(click to enlarge)


Smart Workflow enhances daily operations by streamlining all aspects of the delivery process and improving the driver experience. With features designed to enhance efficiency and reduce the administrative burden on drivers, this workflow solution improves back-office visibility and enables fleets to better respond to evolving customer needs and expectations.

Automate your delivery process with Trimble Smart Workflow for Appian and move toward a more efficient tomorrow. Contact our team to learn more about how to enhance your operations with Smart Workflow.